Shedding is normal and can be heavy at first, so vacuum regularly and shedding will reduce over time. Vacuum full length of the rug, turn and repeat to the next area, rather than a back-and-forth motion.
To keep your Hayes looking its best, clean any spills immediately by blotting with a clean sponge or cloth. If stain persists, gently clean with a small amount of mild dish soap mixed with cold water but avoid prolonged exposure to moisture. Professional cleaning is recommended for heavy stain removal and periodic cleaning care. Appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability.