Returns and Warranty
Shipping
Standard Curbside Shipping
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Free to the customer
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Items will be unloaded and placed at the customer’s curb
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Shipments will be scheduled for Monday through Friday, 8am to 5pm
White Glove Delivery
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$250 charge
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The delivery team will carry your sofa into your home, unwrap and assemble the sofa, and remove and packaging debris
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If there is more than one flight of stairs or any other obstacles that may make delivery challenging, please let us know ASAP
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Shipments will be scheduled for Monday through Friday, 8am to 5pm
Returns
Returns Requested within 14 days of Delivery
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100% money back
- Free return shipping
Returns Requested between 15 and 100 Days of Delivery
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100% Money back less a 10% return handling fee
- Free return shipping
Returns Requested due to Incomplete Delivery of Order
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100% Money back less a $400 return shipping fee
Restrictions
*** Our Return Policy is limited to one return per household.
*** Pieces that have been damaged, scratched, stained, or altered in any way (post delivery) are not eligible for return or exchange.
*** Orders shipped to Hawaii, Alaska, and Canada are not eligible for returns except where damages or defects apply.
*** Custom Fees are non-returnable
Warranty
Frame Warranty
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We offer a lifetime warranty on the frames of our sofas and beds
Manufacturer Warranty
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We offer a one year warranty against manufacturer's defects. In the case of a manufacturer's defect, BenchMade Modern will provide a replacement or replacement parts.