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Returns and Warranty

Shipping

Standard Curbside Shipping

  • Free to the customer

  • Items will be unloaded and placed at the customer’s curb

  • Shipments will be scheduled for Monday through Friday, 8am to 5pm

 

White Glove Delivery

  • $250 charge

  • The delivery team will carry your sofa into your home, unwrap and assemble the sofa, and remove and packaging debris

  • If there is more than one flight of stairs or any other obstacles that may make delivery challenging, please let us know ASAP

  • Shipments will be scheduled for Monday through Friday, 8am to 5pm

 

Returns

Returns Requested within 14 days of Delivery

  • 100% money back

  • Free return shipping

 

Returns Requested between 15 and 100 Days of Delivery

  • 100% Money back less a 10% return handling fee

  • Free return shipping 
 

Returns Requested due to Incomplete Delivery of Order

  • 100% Money back less a $400 return shipping fee

 

Restrictions 

*** Our Return Policy is limited to one return per household. 

*** Pieces that have been damaged, scratched, stained, or altered in any way (post delivery) are not eligible for return or exchange.

*** Orders shipped to Hawaii, Alaska, and Canada are not eligible for returns except where damages or defects apply.

*** Custom Fees are non-returnable

 

Warranty

Frame Warranty

  • We offer a lifetime warranty on the frames of our sofas and beds

 

Manufacturer Warranty

  • We offer a one year warranty against manufacturer's defects. In the case of a manufacturer's defect, BenchMade Modern will provide a replacement or replacement parts.