Returns and Warranty

Shipping

Standard Curbside Shipping

• $99

• Items will be unloaded and placed at the customer’s curb

• Shipments will be scheduled for Monday through Friday, 8am to 5pm

 

White Glove Delivery

• $295 charge

• The delivery team will carry your sofa into your home, unwrap and assemble the sofa, and remove and packaging debris

• If there is more than one flight of stairs or any other obstacles that may make delivery challenging, please let us know ASAP

• Shipments will be scheduled for Monday through Friday, 8am to 5pm

 

Returns

Returns Requested within 14 days of Delivery

• 100% money back

• Free return shipping

 

Returns Requested between 15 and 100 Days of Delivery

• 100% Money back less a 10% return handling fee

• Free return shipping 

Returns Requested due to Incomplete Delivery of Order

• 100% Money back less a $400 return shipping fee

 

Restrictions 

*** Our Return Policy is limited to one return per household. 

*** Pieces that have been damaged, scratched, stained, or altered in any way (post delivery) are not eligible for return or exchange.

*** Orders shipped to Hawaii, Alaska, and Canada are not eligible for returns except where damages or defects apply.

*** Custom Fees are non-returnable

 

Warranty

Frame Warranty

• We offer a lifetime warranty on the frames of our sofas and beds

 

Manufacturer Warranty

• We offer a one year warranty against manufacturer's defects. In the case of a manufacturer's defect, BenchMade Modern will provide a replacement or replacement parts.