Frequently Asked Questions
- MANUFACTURING & MATERIALS
- SHIPPING AND DELIVERY
- RETURNS AND WARRANTY
- TRADE PROFESSIONALS
- SALES AND PRICE ADJUSTMENTS
MANUFACTURING & MATERIALS
How long will it take to make my sofa?
Our production time fluctuates based on how busy our factory team is that specific day, week, and/or month. Generally speaking our production time ranges between 10 and 21 days. Please note that premium fabrics and leather orders will experience longer production times.
I heard you make sofas in 7 days?
Yes you did! BenchMade Modern set out to make truly custom sofas in just seven days. Since our feature in The New York Times, our order volume has skyrocketed and our factory team has had a tough time keeping up with our seven day promise. We’re in the process of growing our factory to decrease our production time more and more each week. We hope to return to a guaranteed seven day production time by mid 2017.
What are your sofas made of?
We custom build solid hardwood frames with wood responsibly harvested in the Pacific Northwest. We use polyurethane foam combined with layers of fiber for the utmost comfort. BenchMade’s cushions contain no flame retardants or harmful chemicals. We use water-based, low-VOC glues and stains whenever possible, and we consciously work to reduce waste and recycle materials. All of our upholstery meets, or exceeds, product safety standards.
Where are the sofas made?
Each sofa is made by hand in our BenchMade Modern owned-and-operated factory in Los Angeles.
Are your fabrics kid and pet friendly?
Yes, we use a durable, stain resistant polyester blend fabric that stands up to pets and kids. It cleans easily with soap and water. For tougher stains we recommend Resolve carpet cleaner.
SHIPPING AND DELIVERY
How are the sofas shipped?
Shipping a sofa is a little more complicated that shipping a book or a pair of jeans. Our sofas are plastic wrapped and palletized and shipped via freight truck. A sofa may change hands between two to three different carriers before it reaches its final destination. When your sofa arrives at the local terminal closest to your home, the final delivery agent will call you to schedule a delivery appointment.
Will you carry my sofa into my house?
No, not with free standard curbside delivery. The delivery agents will leave your wrapped sofa on the curb of your home.
Yes, with white glove delivery. If you need the sofa carried into your home, for $200 you can upgrade to white glove delivery. With white glove delivery, the delivery agents will carry your new sofa into your home, unwrap it, assemble it, and remove any packaging waste.
How much does shipping cost?
Standard curbside delivery is always free. If you need your sofa carried into your home, please select the white glove option for an additional $200. With white glove delivery, the delivery agents will take carry your new sofa into your home, unwrap it, assemble it, and remove any residual packaging waste.
Do I need to schedule a delivery appointment?
Yes. Once the sofa reaches the final local shipping hub, the final delivery agent will give you a call to schedule a delivery appointment. Delivery appointments are generally scheduled Monday through Friday 8am to 5pm. (Unfortunately, most delivery companies do not delivery on Saturday or Sunday.)
How long will it take for my sofa to arrive?
All of our sofa ship from our Los Angeles factory, meaning that orders on the West Coast arrive faster than orders on the East Coast. West Coast orders usually take approximately five to seven days and East Coast order take approximately seven to twelve days. Please note that if you live in a highly remote area, your delivery may take a day or two longer.
Can I expedite shipping?
Sorry, but unfortunately we cannot expedite shipping.
Will you dispose of my old sofa?
No, unfortunately we can’t get dispose of your old sofa for you.
Do you ship outside of the contiguous United States?
Yes! We offer complimentary curbside to the contiguous United States. We can also ship to Hawaii, Alaska, Canada and Mexico. (Please note that orders shipping to HI, AK, Canada or Mexico may incur an additional shipping charge.)
What do I do if my furniture is damaged during shipping?
Sofas may be unintentionally damaged during shipping. All sofas must be inspected for damage at the time of the delivery. Any damage must be noted with the driver. Please take pictures if possible and do not accept damaged items. BenchMade Modern cannot be responsible for any damaged items accepted by the customer reported after the time of delivery. The only way we can file a claim with the shipping company is if you refuse it at the door. Please politely ask the drivers to wait while you unpack the furniture. It will be worth the wait and will save us all trouble later on.
RETURNS AND WARRANTY
What is your return policy?
BenchMade Modern offers a 100-day return policy. Full details on our return policy can be found here.
Do you offer a warranty?
We offer a lifetime warranty on our sofa frames. We also have a one year guarantee against manufacturer's defects. Full details on our warranty can be found here.
Do you offer a trade discount?
Yes, we do!
To learn more about the trade program or to fill out a trade program application please go to benchmademodern.com/tradeprogram.
Do you take COM orders?
Certainly! Just contact us and we’ll guide you on how much fabric to provide and where to send it. Please note your order will not start production until we receive the fabric. Production turnaround time will begin once we receive the fabric.
SALES AND PRICE ADJUSTMENTS
Do you ever offer sales?
Yes we do! Our sales may apply to specific collections only, and they don’t follow a specific schedule.
Do you accept price adjustments?
Yes we do. If we run a promotion after you have made a purchase, you may request a price adjustment. We are only able to honor price adjustments on orders THAT HAVE NOT YET SHIPPED. If your order has already left our manufacturing facility, we are unable to honor price adjustments.