How We are Handling COVID
At BenchMade Modern, thinking outside the box is kind of our thing. So with the health of our staff and customers in mind, we’ve creatively figured out safe and effective ways to keep our teams working without sacrificing their health or employment.
Our concierge team is working regular business hours from the safety of their homes while our craftsmen continue to build in very small shifts safely spaced throughout our large facility, and with additional sanitary stations in place. All of our staff is diligently complying with the hygiene best practices that have been outlined by the CDC.
Our production team is currently working at a lower capacity and are following all suggested safety precautions. We’ve also implemented rotating shifts to ensure that all provided estimated production timelines are met. Please do know that our team has experienced some supply chain delays and is dedicated to keeping you updated on your order.
To help ensure the health and safety of our customers, delivery partners, as well as our communities we offer a free standard Contactless Delivery as our default delivery option. Contactless or Curbside Delivery means: The delivery specialist will leave your boxed furniture at the property line, end of driveway, or the curb during the scheduled delivery appointment. Please make sure that you are prepared for unpacking, moving, and assembling your new furniture, all order will come with any necessary assembly instructions.
White Glove Delivery Shut-Downs
Due to Covid some locations may be unable to provide a White Glove (or contact delivery), this service may not be available at the time of your delivery. Our team will reach out with any changes to your service and refund your shipping charge if White Glove is not available.
Potential Shipping Delays
Each year we anticipate longer shipping and delivery timelines around the Holidays as the industry is managing a much higher volume of shipments. Winter weather may also cause delays as the truck is transporting your order. Please also note, with the addition of COVID-19, there may be unforeseen circumstances arising that can have an impact on estimated timelines with both the transport and scheduling of your delivery.
Please know that we are here for you. If you have questions about our products or services, or if you just want to chat, give us a call at (415) 930-4400 or email us at firstname.lastname@example.org.