Returns & Exchanges
Returns on Made-To-Order Items (Upholstered Furniture)
Returns within 14 Days:
Returns initiated within 14 days of delivery will receive a refund on the full amount paid less the shipping fee. We’ll arrange for free return shipping on your item(s) being returned.
Returns within 100 Days:
Returns initiated within 100 days (and after 14 days) of delivery will receive a refund on the full amount paid less a 10% return processing fee and the shipping fee. We’ll arrange for free return shipping on your item(s) being returned.
Returns on Drop-Ship Items (Rugs, Lamps & Tables)
Returns within 14 Days:
Returns initiated within 14 days of delivery will receive a refund on the full amount paid less the shipping fee. We’ll arrange for free return shipping on your item(s) being returned.
Returns within 30 Days:
Returns initiated within 30 days (and after 14 days) of delivery will receive a refund on the full amount paid less a 10% return processing fee and the shipping fee. We’ll arrange for free return shipping on your item(s) being returned.
WE RECOMMEND HOLDING ON TO YOUR PACKAGING FOR DROP SHIP ITEMS. WE’LL PROVIDE A RETURN SHIPPING LABEL AND HELP COORDINATE THE FREE RETURN SHIPPING. THE SCHEDULED RETURN PICK UP DATE WILL NEED TO TAKE PLACE WITHIN 7 BUSINESS DAYS OF THE RETURN LABEL BEING PROVIDED. DROP SHIP ITEMS WILL NEED TO REMAIN IN NEW AND UNUSED CONDITION.
Exchanges on Made-To-Order Items (Upholstered)
Exchanges within 14 Days:
Exchanges initiated within 14 days of delivery will receive a refund on the full amount paid less the shipping fee in the form of a credit towards your new order. We’ll arrange for free return shipping on your item(s) being returned within 5-10 business days and help get your exchange order over to our production team.
Exchanges within 100 Days:
Exchanges initiated within 100 days of delivery will receive a refund on the full amount paid (less a 10% return processing fee and original shipping fee) in the form of a credit towards your new order. We’ll arrange for free return shipping on your item(s) being returned within the 100 day timeline or can arrange to have your furniture exchanged at time of delivery on your new order.
Need to initiate a Return or Exchange on your order? Please email us at help@benchmademodern.com with your order number referenced, or you may reply to your original order confirmation email.