I love my sectional but the shipping process was a total fiasco. I was informed by BMM that the shipping to a regional facility was in motion and that I would be contacted by them a week later to set up a date. Four days later I received a message that my sectional was ON THE TRUCK and was going to be delivered. I had not had time to move my existing furniture nor schedule a date and time when I was sure I could be home. After a frantic few hours with calls to friends to move furniture we worked it out but it was not optimal nor stress-free. Saying that, I love the look and craftsmanship of my Tyler bench sectional and it looks great! -- Carolyn Engelhard

My husband and I were quite nervous about ordering a couch sight unseen, but we really liked two things about Benchmade:

1. They're made in the USA

2. We could customize the dimensions down to a T

We took the plunge and ordered a couch with an extra oversized ottoman. Once the couch arrived, my husband specifically commented on the quality construction. The legs/supports are bolted, which will make disassembling the couch a breeze if we ever move someday. We also really like that the sectional components are attached via a very secure metal bracket, which mean that Benchmade's sectional pieces don't slide apart like our old couch did.

6 months after receiving our couch, we could not be happier with the experience and quality! Our couch is now our favorite spot in our entire home.